THE MOST COMMON QUESTIONS
DOES THE PROJECT USE ETHICALLY SOURCED INGREDIENTS?
Yes, we do. The Plant Project expects its direct product suppliers to adhere to and to implement our Supplier's Code of Conduct, which addresses working conditions for suppliers & specifically prohibits the use of involuntary or forced labor, human trafficking, child labour & harrassment and abuse.
DOES THE PLANT PROJECT TEST ON ANIMALS?
The Plant Project is fully committed to being cruelty free. We never have & never will test on animals, contract animal testing out to third parties or sell in regions that require animal testing. We are also vegan, which means we don't formulate with animal-derived ingredients.
IS THE PLANT PROJECT VEGAN?
DO YOUR PRODUCTS CONTAIN ARTIFICIAL FRAGRANCES?
In short, NO!
ARE THE PLANT PROJECT PRODUCTS GLUTEN FREE?
Yes, all of our products are gluten free.
DO ANY OF THE PLANT PROJECT'S PRODUCTS CONTAIN PARABENS OR TOXINS?
No. Never. The Plant Project is not just natural ingredients, but powerful & healthy active ingredients that keep your skin healthy. Each formula is created with the purpose of banishing hormone disruptors, allergic reactions, carcinogerns, and most importantly, toxins.
SHIPPING / ORDER STATUS
WHERE CAN I GET PRODUCTS THAT ARE OUT OF STOCK?
Make sure that you are signed up for emails from The Plant Project in order to find out about limited edition releases from our vault, as well as back in stock notices. We also announce restock updates on our Instagram account, @theplantprojectcosmetics.
HOW DO I QUALIFY FOR FREE SHIPPING?
The Plant Project offers FREE shipping to Canada & the U.S. on all Canadian merchandise orders of $75 or over (excluding taxes). For shipments totaling less than $75, there is a delivery charge based on the shipping method selected at the checkout.
What are the basics of burning a Plant Project candle?
Should I "Trim my Wick"?
Yes!! Trimming your wick each time before you light your candle helps keep that wick in check so that it doesn't use up too much wax. This will keep your flame manageable and extend the burning time of your candle up to 50%. Bonus!
My candle is smoking!
Your soy candle should typically be smoke free, but any candle has the potential to produce soot if not cared for properly.
Do not place your candles in a drafty area, try to keep it in a relatively calm spot.
My candle won't stay lit!
The first burn is the most important with any candle:
How long will my candle burn for?
Our 12 oz candles are designed to burn for 50+ hours. Make sure you always allow your candle to burn all the way across before extinguishing, and give your wick a quick trim before you burn it. Make sure to only burn your candle approx 3 hours at a time to get the most out of it.
What should I do with my jar when I'm done with my candle?
Drop it back to us & we will give it a new life! Find more info on our sustainability page on where to drop off your jar.
Clean it & reuse it in your home as a cocktail tumbler, makeup brush holder, mini vase, etc.