FAQ

THE MOST COMMON QUESTIONS

PRODUCT-RELATED

DOES THE PROJECT USE ETHICALLY SOURCED INGREDIENTS?


Yes, we do. The Plant Project expects its direct product suppliers to adhere to and to implement our Supplier's Code of Conduct, which addresses working conditions for suppliers & specifically prohibits the use of involuntary or forced labor, human trafficking, child labour & harrassment and abuse.




DOES THE PLANT PROJECT TEST ON ANIMALS?


The Plant Project is fully committed to being cruelty free. We never have & never will test on animals, contract animal testing out to third parties or sell in regions that require animal testing. We are also vegan, which means we don't formulate with animal-derived ingredients.




IS THE PLANT PROJECT VEGAN?


Yes, The Plant Project is vegan. Our reason to go vegan was simple - we've evolved. We can create high-performance formulas without ingredients that come from animals. As we've been innovating with botanical superfoods, we've learned we can get amazing results that performs on par with-if not better than-formulas that contain animal byproducts. Further, we wanted to create products everyone can love-including people who crave clean, cruelty-free & vegan beauty.




DO YOUR PRODUCTS CONTAIN ARTIFICIAL FRAGRANCES?


In short, NO! Many companies advertise "All Natural" but then add artificial fragrances that can have all kinds of side effects. We want to steer as clear of anything artificial as possible so we never use "fragrances". Our products only contain naturally grown scents such as from essential oils and natural aromatic essences. We never use synthetic or artificial fragrances so you can be sure our products won't give you a headache or cause allergic reactions. Our mission is not just to be "All Natural" but "100% Natural"




ARE THE PLANT PROJECT PRODUCTS GLUTEN FREE?


Yes, all of our products are gluten free.




DO ANY OF THE PLANT PROJECT'S PRODUCTS CONTAIN PARABENS OR TOXINS?


No. Never. The Plant Project is not just natural ingredients, but powerful & healthy active ingredients that keep your skin healthy. Each formula is created with the purpose of banishing hormone disruptors, allergic reactions, carcinogerns, and most importantly, toxins.





SHIPPING / ORDER STATUS

WHERE CAN I GET PRODUCTS THAT ARE OUT OF STOCK?


Make sure that you are signed up for emails from The Plant Project in order to find out about limited edition releases from our vault, as well as back in stock notices. We also announce restock updates on our Instagram account, @theplantprojectcosmetics.




HOW DO I QUALIFY FOR FREE SHIPPING?


The Plant Project offers FREE shipping to Canada & the U.S. on all Canadian merchandise orders of $75 or over (excluding taxes). For shipments totaling less than $75, there is a delivery charge based on the shipping method selected at the checkout. For international shipments we offer FREE shipping over $150.





CANDLE TIPS

What are the basics of burning a Plant Project candle?


Never leave a burning candle unattended. Keep burning candles away from flammable materials, children and pets. Do not place candles on or near other heat sources. Burn the candles on heat resistant surfaces. Extinguish candles carefully, ensuring that hot wax does not splatter. Keep the hot wax pool free of wick trimmings, matches or any other flammable materials. Do not allow anything to drop into the hot wax pool such as parts of the wick or a match. Stop burning when you get down to just the botanicals.




Should I "Trim my Wick"?


Yes!! Trimming your wick each time before you light your candle helps keep that wick in check so that it doesn't use up too much wax. This will keep your flame manageable and extend the burning time of your candle up to 50%. Bonus! Need a gorgeous pair of wick trimmers? Head to our accessories page. Guaranteed to get into the jar easier than a pair of scissors, and they make a great gift for the candle lover that already has so many candles.




My candle is smoking!


Your soy candle should typically be smoke free, but any candle has the potential to produce soot if not cared for properly.
Do not place your candles in a drafty area, try to keep it in a relatively calm spot. Try not to burn your candle for more than 3-4 hours at a time as the wick can start to mushroom, become too hot, and use up too much wax. Rotate to another candle after 3 hours if you want to keep the party going. Always allow your candle to fully cool and harden before relighting, and don't tip a burning candle.




My candle won't stay lit!


The first burn is the most important with any candle: Allow the candle to burn at least 2 hours the first time you light it, and always make sure to let it burn all the way across so the top is even. If you don't allow this, you will get "tunnelling" and next time you light it the excess wax will drown the wick and make it impossible for the wick to stay lit. If you can, tip out some of the wax into another glass jar to give the wick room to breathe.




How long will my candle burn for?


Our 12 oz candles are designed to burn for 50+ hours. Make sure you always allow your candle to burn all the way across before extinguishing, and give your wick a quick trim before you burn it. Make sure to only burn your candle approx 3 hours at a time to get the most out of it.




What should I do with my jar when I'm done with my candle?


Drop it back to us & we will give it a new life! Find more info on our sustainability page on where to drop off your jar.
Clean it & reuse it in your home as a cocktail tumbler, makeup brush holder, mini vase, etc.





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